You can request a refund in our system, by contacting us on the email address displayed on the site. You shall get a reply within 24 hours. Keep in mind that once we issue a refund, you won't be able to return to our site and purchase with a credit card again. You should realize that each refund costs us a fee and it's company policy to issue one final refund on all accounts. If, in the future, you want to come back, you will have to pay for your purchases with money orders. A photo ID with your birth date must accompany each money order. A driver's license or passport will do.